Refund and Cancellation Policy

Asia Center Foundation (ACF) – Phuket, Thailand

1. General Policy

Asia Center Foundation (ACF) operates as a non-profit organization.
All donations made through our website are voluntary contributions intended to support our charitable activities.
As such, donations are generally non-refundable.

2. Exceptions

Refunds may be considered only under the following circumstances:

• Duplicate transactions
• Incorrect donation amounts due to technical errors
• Unauthorized or fraudulent transactions, subject to verification

3. Refund Request Process

To request a refund, donors must:

• Submit a request within 7 business days of the transaction
• Provide relevant details, including:
  • Full name
  • Donation date and amount
  • Transaction reference or receipt
  • Reason for the refund request

Requests should be sent to:
info@asiacenterfoundation.org

4. Refund Processing

• Approved refunds will be issued to the original payment method only
• Processing time is typically 10–15 business days, depending on the payment provider and banking institutions
• Any applicable fees charged by payment providers may be deducted where necessary

5. Recurring Donations

• Recurring donations can be cancelled at any time
• Cancellation requests must be submitted at least 5 business days before the next billing cycle
• Once a recurring payment has been processed, it is subject to the standard non-refundable policy

6. Contact Information

For any questions regarding this policy, please contact:
info@asiacenterfoundation.org