Asia Center Foundation Policies
Refund and Cancellation Policy
Asia Center Foundation (ACF) – Phuket, Thailand
1. General Policy
Asia Center Foundation (ACF) operates as a non-profit organization.
All donations made through our website are voluntary contributions intended to support our charitable activities.
As such, donations are generally non-refundable.
2. Exceptions
Refunds may be considered only under the following circumstances:
- Duplicate transactions
- Incorrect donation amounts due to technical errors
- Unauthorized or fraudulent transactions, subject to verification
3. Refund Request Process
To request a refund, donors must:
- Submit a request within 7 business days of the transaction
- Provide relevant details, including:
- Full name
- Donation date and amount
- Transaction reference or receipt
- Reason for the refund request
Requests should be sent to:
info@asiacenterfoundation.org
4. Refund Processing
- Approved refunds will be issued to the original payment method only
- Processing time is typically 10–15 business days, depending on the payment provider and banking institutions
- Any applicable fees charged by payment providers may be deducted where necessary
5. Recurring Donations
- Recurring donations can be cancelled at any time
- Cancellation requests must be submitted at least 5 business days before the next billing cycle
- Once a recurring payment has been processed, it is subject to the standard non-refundable policy
6. Contact Information
For any questions regarding this policy, please contact:
info@asiacenterfoundation.org